Shipping policy

Redline Flow – Shipping Policy
Last Updated: JULY, 22, 2025

1. Shipping Destinations

  • We ship to North America (Canada & USA) and select international destinations.
  • Extra customs duties, taxes, or brokerage fees for international orders are the buyer’s responsibility.

 2. Processing Time

  • All orders are made-to-order from manufacturing partners.
  • Typical processing takes 5–20 business days from order confirmation.

3. Shipping Methods & Delivery Times


  • We offer standard international shipping on all orders.
  • Estimated Delivery Time:
    Orders may take up to 30 business days to be delivered after order processing is complete.
  • Delivery times are estimates only and are not guaranteed.

 4. Shipping Costs

  • Shipping rates are calculated at checkout, based on carrier, service, weight, and destination.
  • Orders over CAD 500 / USD 400 qualify for free standard shipping within North America.

5. Split Shipments

  • If your order contains multiple items with different availability, they may ship separately.
  • You’ll receive separate tracking numbers and notifications for each package.

6. Tracking Your Order

  • A tracking number will be emailed once your order ships.
  • Please allow 24 hours for tracking to activate.

7. Customs, Duties & Taxes

  • International orders may incur customs duties or import taxes.
  • These are not included in checkout prices.
  • We recommend contacting your local customs office for details.

8. Shipping Damage or Loss

  • Please inspect your shipment upon receipt.
  • Report any loss or visible damage within 7 days.
  • Provide photos of the packaging and contents.
  • We’ll file a claim with the carrier and guide you on next steps.

9. Delivery Issues

  • Once tracking shows “Delivered,” Redline Flow is not responsible for theft or loss.
  • For missing or stolen packages post-delivery, contact your local carrier.

 10. Address Errors

  • Ensure your address is correct at checkout.
  • We cannot change addresses after processing begins.
  • Incorrect addresses that result in failed delivery are not eligible for refund.
  • Reshipment is available once:
    • The correct address has been confirmed, and
    • The reshipping cost has been paid by the customer.